Category: Community

Dear Mr. Neal,

We just wanted to thank the Neal Warranty Department and Steve Tanaka, in particular, for addressing a plumbing leak that occurred within our walls. The damage and repair issues were addressed in a professional and timely manner. We truly appreciate Neal Communities for shouldering the responsibility for this unfortunate event. We also appreciate the speed and concern with which the repair was done. The walls and baseboards look better than new!

We understand that there are always going to be issues that may or may not be solved by the home’s warranty. We know that you and those who work for Neal Communities will always give residents an honest and fair response to their questions. We are very happy to be here in Grand Palm with that kind of support from people like yourself and Steve Tanaka.

Your help and cooperation is greatly appreciated!

Michael & Jeanne Vagnetti
Grand Palm

As a single woman and solely responsible for the my Ridge home and its repairs, I recently experienced both toilets malfunctioning at the same time. I started looking for plumbers to fix the problem, but something told me to reach out to Nelson Belanger remembering he has been son helpful during the warranty period. Right before I made a decision to hire a plumber, I left a message for Nelson, hoping there was a chance he could help me. He returned my call promptly and told me that I was still under warranty period for mechanical issues/plumbing. Needless to say, that was music to my ears.

It goes without saying that you would normally think that’s how it is supposed to work with people in the service industry. Warranty people should follow-through as one expects. That’s not always the case. However, you have a “gem” in Nelson Belanger. He is one awesome warranty representative. I’m sure it’s not surprising to anyone who has worked with Nelson; that he continues to provide exceptional service to the best of his ability. I belive wholeheartedly that although I don’t know Nelson personally, I am confident in saying, he must care about every facet of his life in the same way; he is a lovely human being.

It is paramount that Neal Communities fulfill its promise to their homebuyers by providing the best quality of life in all general matters relating to the home. In this current social and economic climate, it is important that as a homeowner that I can rely upon that, starting with corporate and general employees.

Thank you for hiring Mr. Belanger. It certainly speaks volumes about your ability and standards of excellence to employ the best personnel to fulfill the company’s goals. I want you to know that you are valued and appreciated, as much as I value Nelson Belanger.

Respectfully,

Cate Blank
The Ridge at Crossing Creek

I just wanted to say how happy I have been with our new home. It’s a quality home with great looks. The best part of the whole process has been working with the people of Boca Royale. Our salesperson, Dawna Bruner, has been fantastic. Mark Sochar also was a huge help in our home buying process.

We used your Neal Finance team and was surprised how easy and stress-free it was. All great to work with.

Finally, we have been dealing with Nick Fonczak on any issues with our new home. I really can not say enough good things about how he answers text messages quickly and deals with a problem ASAP. All we have had issues with is very small, minor problems and Nick handles them all as if they are extremely important.

I don’t know how the other Neal Communities are with customer service but Boca Royale is amazing. We are looking forward to many years here and I just wanted to let you know how good we have been treated.

Thank you,

Steven Engledow
Boca Royale

Dear Mr. Neal,

I am so elated we chose Neal Communities to build our home. My husband and I have been excited from the very start to the walk-thru of the home today.

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