On site, Alex Castaneda is delivering the highest quality home possible. Being in the construction business myself, I set an extremely high standard for quality and workmanship from the people & subcontractors I employ. It was great to see that Alex demands the same quality and attention to detail from the subcontractors working for Neal Communities. He kept in constant communication to ensure my questions and concerns were being addressed. I would like to recognize Alex for the heroic effort he made to ensure the house was constantly moving forward.Alex did a superb job of orchestrating the entire building process and managing the schedule. When a component or material was delayed due to supply chain issues, Alex made sure all other activities were ongoing. When I had questions, he was always there with his sleeves rolled up, getting it all sorted out.
How a project site is kept, speaks volumes about how the site is run: Is the site a “subcontractor run site” (not clean/ debris everywhere)? Or is the site clean and demonstrates the Project Manager is in charge of the project? Is the PM respected by the site’s subcontractors? It was clear that Alex is fully in charge of his site! The house was always clean and the rough grade always had positive drainage, with no standing water on the lot. Alex’s attentionto detail and his “customer first” philosophy are unrivaled. Alex has the drive and commitment to go far in the construction industry; his future is bright! Alex is truly a Neal Communities rock star!!
I get the feeling from all of your team that they were working for me alone. They make me feel that I am their single, most important customer. All of your team does a fantastic job communicating their portion to me. All ofthem encourage me to call if I have any questions or concerns. Every one of them takes whatever time is required to ensure my total satisfaction. Many have met with me during non-business hours to accommodate my schedule. They all deserve to be recognized for the job they are doing. Simply put, it is truly an outstanding, pleasant andtrouble-free process. Please take the time to convey to your team at Grand Park how much I appreciate the job they are doing and what a beautiful community they are creating!! I would also request that a copy of this letter beplaced in David’s and Alex’s personnel file for future reference.
One last comment; generally speaking, great staff and great team members are reflected through great leadership in an organization. It is evident the executive leadership drives a very high standard of quality; this radiates outward, throughout your organization’s culture. Neal Communities stands head & shoulders above all of the competition. Neal Communities is the premier home builder in Florida!!
Thank you for perfection!
Respectfully yours,
William A. Shevlin (Bill)
