Category: Good Letters

A Pleasant First Year at Home

Dear Mr. Neal,

We hope this finds you well. We would like to take a moment to share our true appreciation and respect for the professionalism our Neal Warranty representative, Jon Wasluk, displayed towards us for the past year in listening and resolving building issues with our new home. Jon was communicative and always took notes on all the issues we found and shared with him. He was organized, followed through on all his action items and checked periodically with us to see if contractors were performing repairs as requested. Jon was always punctual, friendly, pleasant, respectful, patient, and knowledgeable. Many times, Jon took the time to do repairs himself, if he felt confident that he could. We truly felt he cared about helping us and providing us with excellent service.

We wish to reiterate how pleasant our first year was in our house and part of it was thanks to Jon who went over and beyond to be as helpful as possible to get all issues resolved. He perfectly represents excellence in service for Neal Communities.

Sincerely,

Joe & Valerie Flynn
Boca Royale Golf & Country Club

June 30, 2020
A Wonderful Design Session

Mr. & Mrs. Neal,

We just wanted to take the time to give you a quick note regarding Marcela Serio and her professionalism and demeanor, while we were going through the process of design, other ancillary questions regarding the process and related questions about Neal and the community!

Marcela was very helpful in answering so many question we had that are important to the future of our home. Originally, we were leaving the state and would come back at a later date, but Marcela was able to squeeze us in without making two extra trips and rearranging our flights. She not only saved us money but came in on her time. We really appreciated that and it made us feel important along with all the flexibility customers seek.

During this process Marcela has been very knowledgeable, helpful, professional and attentive to our schedule needs and technical questions. She was even available on the weekends! She is a true asset to Neal, we refer to her as the “glue” that brings the entire purchasing process to another level.

We look forward to our new home and we are sure the balance of the process in building will go according to the same professionalism that Marcela exhibited.

Roma & Phil Rogers

May 13, 2020
Our Second Neal Home

Dear Mr. Neal,

We recently contracted with your company to build the Endless Summer 3 in Canoe Creek. This will be our second Neal built home as we recently sold our Liberty 2 in Central Park.

A week ago, we completed our selection process with the Design Center. It was a thoroughly enjoyable experience due to our designer, Justine Sieloff. Justine is very knowledgeable about the products we were able to view. She also made great suggestions, sometimes having us do an about-face on what we thought we wanted after she pointed out things we should consider. She made great suggestions keeping our taste and desires in mind.

We left the session very happy and excited about our experience and that was due to the wonderful work of Justine. You are fortunate to have such a competent and personable team member.

Sincerely,

Chris & Neva Conlon
Canoe Creek

March 18, 2020
We Never Hesitate to Refer Clients to You

Yesterday, we attended an orientation by Eric Bissler for our clients, purchasing in Verandah. I wanted to let you know what an exceptional job Eric did and I came away feeling even better about Neal than ever. Eric knows his product like the back of his hand and although he’s likely done hundreds of these orientations, he made the presentation interesting and informative and came across as though he genuinely cares about his product and wants the buyers to feel comfortable and happy with everything.

He very patiently and thoroughly explained about every aspect of the home, appliances, equipment, landscaping, etc. Your company has a true gem in Eric and you’re very lucky to have him. Kudos to you!

We have sold Neal homes in the past and have always felt good about Neal. Impressive, caring employees like Eric further instill why we never hesitate to refer clients to Neal Communities.

Sue & Tom Demogenes
RE/MAX Realty Team

March 16, 2020
The Moment We Were Waiting For

Dear Mr. Neal,

We just want to take this opportunity to tell you how very pleased we were from day one with Monica Bishop, Sales Associate and Nicole Nisi, Design Consultant.

After searching for the best community that would fit all our needs for over 2 solid days we were ready to go back to Miami when we stumbled upon your resort, Grand Palm. We had every intention of just walking in and out. Two solid hours later, we were still communicating and being shown the area by Monica. We even had the “ah ha moment” we were both waiting for!

Weeks later, we had the most detailed, complete and unique experience with Nicole Nisi, who went way beyond the call of duty and shared so much with us. We totally were open to all of her suggestions, ideas and comparisons to what we thought would be appropriate for our new home. She explained everything in detail and was extremely patient and understanding to our needs and wants.

Our experience was way beyond what we had ever anticipated at your company and we will continue to share this with others.

Pamela & John Marshall
Grand Palm

January 3, 2020
Impressed at Avalon

Dear Mr. Neal,

We purchased one of your homes in Avalon of Naples. This letter is on behalf of one of your employees, Thomas Mamone (Warranty Representative). We would like to take this opportunity to express how very impressed we are with Tommy’s overall diligence, mannerism and kindness. When there were problems that arose, he was there on the spot, correcting what needed to be fixed and in a timely fashion. Tommy is an exceptional and diligent worker. He consistently brings his all and it shows in his constant effort to get the job done.

Having an employee on your team such as Tommy is truly a huge asset to your company. It isn’t everyday that someone takes his time to make things right. We are blessed to have met him and work with him.

Sincerely,

Robert and Marie Segretto
Avalon of Naples

December 27, 2019
We Could Not Love Our House More

Dear Mr. Neal:

Recently we contracted to have our second home built in Grand Palm. We originally purchased a villa and after two years, decided that we were ready to upgrade to a larger home. We are so happy that we did because we could not love the house more than we do; it is truly amazing. Mr. Neal, I am writing to you to let you know exactly why we love the house.

This letter is based on real life experiences in the home building market and I am hoping you give the proper credit due to our builder Marshall Kutz.

From the day that Marshall first contacted us, he was respectful and convincing that he was in “partnership” to provide us with a product that would more than satisfy our expectations. He considered our experience with home building as he developed a relationship that ultimately allowed us to trust that he was building our home as if it were his own. Marshall stayed in touch and quickly responded to any of our concerns.

The day we walked through our new home, I will never forget how Marshall insisted that we walk around the side of the house to the rear yard before entering the front door. Again, he added that “Marshall” touch, remembering how important it was to me for the house to be positioned so that we could have a direct view of the pond. His presentation of the view was grand, personal and sheer delight. A moment I will always remember with a smile!

Thank you for taking the time to read this important message. It is far too often that people communicate deficiencies when there are certainly good stories to be told. I know that you must be proud to have someone like Marshall on your team, and we are proud to live in a house that boasts the quality that he demanded during the building process.

Hats off to Neal Communities and Marshall Kutz!

John & Joanne Schmidt
Grand Palm

August 9, 2019
Excited in Indigo

Dear Mr. Neal,

By way of introduction, my name is Joe Miller. My wife Madeline and I recently moved from Venice to Lakewood Ranch. We decided to settle in one of your Sandcastle-model villas in the Indigo community. Speaking for both of us, I want to extend our appreciation for the outstanding service provided to us by the members of your staff – realtors, customer service, construction, warranty.

Their continuous service has made our move reasonably easy. We are both extremely pleased with our new villa home, and we will certainly continue to recommend the Neal team to our friends (we have one that is currently building down the street from us). Thank you for your consistently professional work.

On another note, I’d like to bring to your attention another development taking place in Lakewood Ranch. I’m a professional musician, having worked with various orchestras – Naples Philharmonic, Venice Symphony, Port Charlotte Symphony, Anna Maria Island Symphony – and in the jazz scene in Venice and Sarasota for many years. Now that I’m in Lakewood Ranch, I’m in the process of developing another professional group, The Lakewood Ranch Wind Ensemble.

I envision the performances of this outstanding group of professional musicians providing exciting entertainment for local residents, as well as serving as a model for young musicians.

Joe Miller
Indigo

August 6, 2019
Proud to Own in Eagle Trace

Dear Mr. Neal,

In January of 2018, we had written to you to let you know how pleased we were with the construction experience we had with our new home at Eagle Trace. We now felt the need to let you know about our experience with your Warranty Department.

We have only had a few minor issues that needed to be addressed during our warranty period. Todd Reese made this process very easy for us. We would advise him ahead of time of the dates when we would be in Florida, and he would schedule the warranty appointments for us. Todd followed up with us, by telephone and email and in-person, to assure that the issues were taken care of. We found Todd to be extremely professional, courteous and friendly. As you can imagine, working on issues long distance can be very stressful, but Todd was diligent in doing everything he could to alleviate any anxiety that we may have had during this process.

We would also like to take this opportunity to comment on the companies that Neal Communities deals with for warranty work. All the contractors that came out to our home, both for interior and exterior work, were very professional, timely and we feel did excellent work.

Once again, we have been extremely pleased with our entire experience with Neal Communities and are very proud to own our home in Eagle Trace.

Sincerely,

James & Linda Boyd
Eagle Trace

July 30, 2019
Very Happy in Grand Palm

Dear Mr. Neal,

We just wanted to thank the Neal Warranty Department and Steve Tanaka, in particular, for addressing a plumbing leak that occurred within our walls. The damage and repair issues were addressed in a professional and timely manner. We truly appreciate Neal Communities for shouldering the responsibility for this unfortunate event. We also appreciate the speed and concern with which the repair was done. The walls and baseboards look better than new!

We understand that there are always going to be issues that may or may not be solved by the home’s warranty. We know that you and those who work for Neal Communities will always give residents an honest and fair response to their questions. We are very happy to be here in Grand Palm with that kind of support from people like yourself and Steve Tanaka.

Your help and cooperation is greatly appreciated!

Michael & Jeanne Vagnetti
Grand Palm

July 23, 2019